Refund and Returns Policy

Eligibility for Refunds

Physical goods: To be eligible for a refund, items must be returned within [30] days of delivery, unused, in original packaging, and with all tags and receipts.
Digital goods / downloads / software: Refunds are granted only under limited circumstances (e.g., defective file or delivery failure). Contact us within [14] days of purchase.
Services / subscriptions: Cancellations and refunds depend on the service terms. One-time services may be refundable within [14] days if work has not substantially begun. Recurring subscriptions can be canceled at any time; refunds for partial billing periods are handled per the plan terms.

Non-Refundable Items

The following are typically non-refundable unless required by law or otherwise agreed: personalized/custom items, perishable goods, opened software with license keys, gift cards, and items marked “Final Sale.”

How to Request a Return or Refund

Contact us at [Contact Email] with your order number, name, and reason for the request.
For physical returns, we will provide return instructions and an RMA (if applicable). Pack items securely and ship to the provided address. We recommend using a trackable shipping method.

Refund Processing and Timeline

Once we receive and inspect the returned item, we will notify you of acceptance or rejection of the refund.
Approved refunds will be processed within [7–14] business days. The refunded amount will be issued to the original payment method; timing for posting depends on your payment provider.

Shipping Costs and Return Shipping

Original shipping charges are non-refundable except where required by law or if the return is due to our error (wrong or defective item).
Return shipping costs are the customer’s responsibility unless the return is due to our error. If we provide a prepaid return label, the cost may be deducted from your refund.

Exchanges

If you need an exchange (size, color, replacement), contact us at [Contact Email]. Exchanges are subject to availability.

Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [Contact Email] with photos and order details. We will provide a replacement or full refund, including any return shipping costs, as appropriate.

Chargebacks

If you file a chargeback with your payment provider without first contacting us, we may deny future orders and reserve the right to pursue recovery of costs. Please contact us first so we can resolve the issue.

Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised policy with a new effective date.

Contact
For returns, refunds, or questions:
Email: andy@andylandau.com